Overview
This seminar provides a comprehensive examination of the state of the art in Enterprise-level Business Process Management (BPM). It addresses innovations in managing business processes as assets of the enterprise. It focuses on the critical role that processes play in connecting the strategic objectives of the organization with its resources and with what people do every day. It is suitable for those with or without process experience seeking to learn a set of pragmatic practices packaged into a reusable method. The facilitated workshop sessions are highly interactive and ensure experience-sharing with other delegates. Built on lessons learnt from real companies, this seminar provides you with practices to deal with the real and tough challenges you are facing. Delegates will benefit from the experience and wisdom of the world leader on the topic. Roger Burlton's book, Business Process Management: Profiting from Success will also be provided to all who attend.

Learning Objectives

• Understand what's new in strategic level BPM practices
• Be able to apply enterprise-wide and process-level techniques that are practical
• How to set up an internal pragmatic BPM Centre of Expertise
• Learn how to sell the Enterprise BPM value proposition and gain cross-organization acceptance
• Be able to develop a process architecture that is the foundation for planning, budgeting, organization design, compliance, change management, SOA and the introduction of breakthrough BPMS technologies
• See how to institute day-today process management and governance frameworks for continued progress

Benefits to Your Company

• Anticipate and respond to changing business needs more quickly
• Deliver better business performance faster
• Align all programs of business change and process governance with IT and HR strategy
• Continuously manage processes as assets of the enterprise
• Balance the competing requirements of functional and process stakeholders
• Make process technology work for your organization
• Define and manage an aligned program of change successfully
• Get all people to change with less hassle

Benefits of Attending

• Succeed by delivering visible performance improvements
• Become better equipped to sell the concepts upward
• Reduce the aggravation and resistance to change
• Develop better models and clearer communications
• Have a flexible approach that works based on specific organizational needs and allows judgment to be exercised
• Use a method that scales for both small and large organizations

Seminar and Workshop Outline

The Foundation of BPM

• Business performance pressures: Time, Cost and Agility
• Integrity, Alignment and Traceability through BPM
• Strategy, Stakeholders and Process Maps
• BPM technologies
• An enterprise BPM methodology framework
• The fit of Six Sigma and Lean

Enterprise Strategic Intent and Stakeholder Analysis: The Why of BPM

• Using Business Objectives to aligning processes
• Stakeholder Analysis (Who Cares?)
• Vision, Goals, KPIs and Strategic Objectives (The Enterprise Criteria)
• Alignment and Change Criteria

     Workshop: What are the strategic and stakeholder criteria for your processes?

Process Architecture: The foundation for enterprise governance and process management

• An asset lifecycle approach for developing your process architecture
• Using Frameworks and industry reference models
• Process scoping and enterprise process mapping
• Process / stakeholder alignment
• Using the architecture to handle compliance requirements

     Workshop: What is your processes architecture map?

Process Organization, Measurement Systems and Governance

• A Process Governance Framework
• Ongoing Process Management up and down the organization chart
• The Matrix revisited: optimising process and functional structures
• Responsibilities and incentives for stewardship/ownership/management
• Process-Managed Scorecards, Alignment and Traceability 

Incorporating Information, Knowledge and Business Rules

• Cross-referencing Information to the Process Architecture Map
• Combining knowledge learning and process feedback
• Separating Business Rules from Processes for Agility

Aligning Enterprise Capabilities (Technological, Human and Facility)

• Process-Driven Enterprise Architecture and the Zachman Framework
• The Process Architecture as the foundation for Service Oriented Architecture (SOA)
• Business Process Management Systems (BPMS)
• Business Activity Monitoring (BAM)
• Technology Standards
• Human competency alignment
• Facility requirements

Prioritizing Changes and Establishing a Transformation Portfolio

• Value and performance-driven process prioritization
• Rationalizing existing initiatives
• Re-aligning budgets and resources
• Tools for Managing Process and Programme Knowledge

     Workshop: What are your priority processes for renewal?

Leveraging Process Architecture into a Process Improvement Project

• Determining Process Vision, Goals and Objectives
• Scoping the Process Project
• Understanding process modeling standards, documentation and notations
• Gathering Information and Modeling the Current Process
• Analyzing the Current Process
• Redesigning the process: Innovation
• Modeling the 'To-Be' state
• Validating the design

Human Change Management: Perceptions and Politics

• Understanding concerns and fears of Executives and Staff
• A method and tools for navigating fear
• Incentives and evaluation systems
• A Communications strategy

     Workshop: What are your Stakeholders' Concerns and how will you communicate
      to mitigate them?

Building a BPM Centre of Expertise

• BPM Support Services Catalog
• BPM support roles and required competencies?
• Gaining credibility and trust
• COE versus governance

Summary:

• Comparing your status to a Multidimensional BPM Maturity Model
• Critical Factors revisited

Audience
This BPM seminar is the global benchmark for enterprise BPM from the leader in the field. It is a must for Business and IT Strategists, Business and Systems Analysts, Executives, Managers and Professionals involved in process-managed organizations, process-based change, and automation of process solutions.

• Business and IT Architects and Analysts
• Business and IT Strategists
• CIOsManagement and IT Consultants
• Change Management Team Members
• Business Process Management Teams
• Line of Business Managers and Executives
• Project and Programme Managers
• Quality Programme Professionals

Special Features
This seminar is unique in that it is built on lessons learned, both good and bad, from real companies, real processes and real projects. It provides you with the latest practices to deal with real and tough issues. It exposes what successful process-managed organizations have learned about what works and what does not. It shows how real change management addresses all aspects of change concurrently. It is logical. It is practical. It is comprehensive. It makes sense. It makes you think, It works!

It is continuously updated with the newest lessons learned and consistently attracts experienced professionals and managers from a variety of industries providing significant opportunity for interaction and knowledge-sharing.

The seminar's working sessions allow participants to practice key techniques in small workgroups.